Owner and Master Appliance Technician

Director of Technical Operations

With over 35 years of experience as a Master Appliance Technician, Joseph brings to the team a level of expertise that is rare in our industry. He isn’t often stumped by an appliance; but, when he is, he is relentless in his pursuit of an answer and will consult with manufacturers and his vast network of fellow professionals until he figures out the issue. His own words: “I get a rush whenever I fix something” mean that you are in good hands with the nerdiest of nerds when it comes to appliances. He loves what he does and he loves serving you!

Owner and Administrative Director

Ginny works behind the scenes to manage the finances, marketing, web design, social media and networking for Cavalry Appliance. She holds a Master of Arts in Leadership and Management, a Lean Six Sigma Black Belt and a Bachelor of Science in Medical Laboratory Science.

Ginny works full time managing the quality and safety for a hospital laboratory in Maryland and is an expert in quality and process improvement and human factors. She accomplishes all she does for Cavalry Appliance and Highland Business Center & Coworking Space outside of regular work hours.

Office Manager

Shelby came to Cavalry Appliance Service after several years in the food and beverage industry, where customer service is paramount. She also has experience with managing teams, hiring, onboarding and human resources. Shelby is usually the first person our customers come in contact with and we appreciate that she answers the phone with a smile and is always ready to help our customers solve their appliance issues quickly and efficiently. She is the mastermind behind all of our service call routing, scheduling, and keeps our office running smoothly.

Appliance Technician

William came to Cavalry Appliance Service from the automotive parts retail industry, but we specifically selected him to train as an Appliance Technician Apprentice because of his exceptional character. We met Will through his volunteerism with Boy Scouts of America and we are consistently impressed with his helpful, cheerful and eager-to-learn spirit. William began as an apprentice with consistent one on one training with Joseph and was promoted to Appliance Technician in December, 2023. He does an amazing job caring for our customers and has embraced the same spirit of tenacity and problem solving as his teacher.

We take professionalism very seriously and invest in bringing you peace of mind by ensuring a high quality experience.

Cavalry Appliance Service technicians are background checked and insured and will arrive uniformed and in a lettered vehicle, so you feel comfortable opening your door and inviting them in. We will provide a four hour window upon scheduling and they will also call when they are on their way, so you know to expect them. We hope that will offer you reassurance that you can trust us to provide safe, timely, honest, high quality service. Please let us know any special needs you may have and we will do our best to address them.

Joseph, Cavalry’s Co-Owner and Master Technician has been servicing appliances since summer of 1988! He began his career in a busy, metropolitan area where he spent over thirty years working on every type of appliance-you could say he has “seen it all!”. He passed a rigorous certification exam to become a master appliance technician, a level of expertise held by very few in his field. With Cavalry Appliance, you can count on the fact that you have the very best at your service. If our technicians can’t figure something out, they may consult with Joe or our vast network of industry professionals that we have built a relationship with.

Appliance repair isn’t a side-business or a hobby for us; it’s been our passion for over three decades!

Although we do our best, we recognize that we aren’t perfect.

If our repair fails and we can’t correct it, we’ll remove any parts we installed and completely refund what you paid in parts and labor.

UPDATE: As of May 1, 2022, we have added an additional layer of protection for our customers! We will now fully guarantee any parts purchased through a repair by us for the life of the appliance. That means that, should the same issue occur again, you will not be charged for the same part twice!

Note: Diagnostic fee and labor for repeat failures outside of the initial 90 day labor guarantee will be charged at our standard rate. This only applies to parts purchased through Cavalry Appliance Service, not customer acquired parts.

We’ll happily offer the same FREE appliance advice and guidance we would offer our loved ones. If you have a question, give us a call and we will get back to you as soon as possible to offer our expert advice about purchasing decisions and whether it would be smarter to repair or replace your appliance. We value honesty over everything else and won’t suggest a repair that we wouldn’t suggest to our friends and family. If it’s in your best interest to replace your appliance, rather than repair it, we’ll let you know!

Although our vast experience means that we have seen just about everything when it comes to appliances, appliances are changing all the time! We invest in memberships with appliance manufacturers, professional organizations and online service manuals, belong to many online groups of appliance technicians and actively keep in touch with colleagues, sharing ideas and expertise freely.

This allows us to service ALL makes and models of all major appliances! If we aren’t sure, we will work until we solve your problem or give you your money back.

Our company values are Service, Education, Perseverance and Faith. We pledge to consistently give back to our community, seek out opportunities to educate ourselves and our team, work until we solve a problem (or give you your money back) and honor God to the best of our ability in how we treat each other, our community and our customers.

To learn more about our values, visit our “About Us” page and scroll to the bottom.